REFUND POLICY
Chennai System.com believes in & we can helping its customers as far as possible, and has therefore a liberal cancellation policy.
How do I cancel an order on Chennai System.com?
If unfortunately you have to cancel an order, please do so within 2 hours of placing the order.
For outright cancellations by you:
– If you cancel your order before your product has shipped, we will refund the entire amount.
If the cancellation is after your product has shipped:
– If you received the product, it will be eligible only for service by respective manufacturer. No Returns is allowed.
Refund Policy:
Refunds will be made in the same form that the payment is received within 15 working days from the date of cancellation of order.
Return Policy
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to the concerned manufacturer. Let us know & we’ll help you regarding the same in locating the manufacturer authorized service center.
It is mandatory to record the unpacking video of the item for help desk to initiate the refund.
Also, please call our customer care at 7845874124 or email us at Info@chennaisystem.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:
• Any product that exhibits physical damage to the box or to the product;
• Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery;
• Any product without a valid, readable, un-tampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;
• Any product from which the UPC (Universal Product Code) has been removed from its original packaging.